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1st Line IT Support - Office 365/Windows

  • Permanent
  • Essex, England
  • £24000

Are you an IT professional looking for a change in environments? Do you have expereince with Office 365, Windows10, Active Directory and have an understanding of TCP Protocols? 

A talented First Line IT Support Technician is required for a superb role in which the successful candidate will provide 1st / 2nd line support in an internal position with a company in the education sector. Due to the success of the organisation, they have opened a new establishment based in South West Essex are now looking for IT professionals to provide support to the college team and help the IT department in implementing new features.

Role Overview

The ideal candidate will be confident, clear, friendly and patient to be able to successfully communicate with all types of people and create an approachable environment. With plenty of career progression on the cards for passionate and dedicated candidates.

Duties will include; 1st / 2nd line IT support to students & the college team, infrastructure support, project implementation support and much more.

A salary of up to £24,000 is available for candidates looking to take a step into a secure long-term role.

Skills Required
1st Line IT Support Technician will ideally have the following experience:


  • Experience of supporting Windows 10
  • Experience of supporting Office 365
  • Active Directory
  • An understanding of TCP IP protocols


  • Experience with Mac operating systems
  • Experience in a technical role within the Higher Education sector
  • Knowledge of patch management

Near Basildon 

Alternate Titles:
Helpdesk Support , Helpdesk analyst, IT technician, Support engineer, 1st line support, 2nd line support, First line, Second line 

Salary / Benefits
Up to £24,000 free parking on site, career progression opportunities and much more

To Apply
Please email your CV through Roya Robeson in strict confidence or call Roya on 01494 541876 to discuss the role in more detail.

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Roya Robeson